Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.
It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.
Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests.
Third Party Cookies
Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.
The following first party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose & Type||Strictly Necessary|
|Google Analytics||Analytics Cookie||No|
The following third-party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose & Type||Provider||Strictly Necessary|
|Third Party Cookie||Facebook inc.||No|
|Third Party Cookie||Twitter inc.||No|
|Third Party Cookie||Microsoft Corporation||No|
|BriefYourMarket||Third Party Cookie||BriefYourMarket Limited||No|
|Jupix||Third Party Cookie||Property Software Holdings Limited||No|
|Feefo||Third Party Cookie||Feefo Holdings Limited||No|
The analytics service(s) we use are:
|Name of Cookie||Purpose & Type||Provider||Strictly Necessary|
|Google Analytics||Analytics Cookie||Google inc.||No|
By visiting www.dragonflylettings.com you are accepting and consenting to the practices described in this policy.
Dragonfly Lettings Limited is affiliated with three other agencies; hammondlee Limited, Stratfords of Eaton Limited and House Revolution Limited. By enquiring or registering with Dragonfly Lettings Limited, you consent to your personal information being used appropriately by Dragonfly Lettings Limited and its affiliated agencies.
We are committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the General Data Protection Regulations. For further details please visit the Information Commissioner’s Office website at www.ico.org.uk.
We use the principal of “legitimate interest” as the basis for collecting and processing personal data for client servicing and marketing purposes. We believe that fair and transparent treatment of your data is essential. Our aim is to therefore maintain your data as accurately as possible and to collect data for a specified, explicit and legitimate reason. The data should be limited to what is necessary for us to provide you with property-related information or undertake business transactions for you.
Dragonfly Lettings Limited is registered with the Information Commissioner’s Office under Registration Number ZA256914.
Dragonfly Lettings Limited
VAT number 261 5335 19
Dragonfly Lettings Limited is a member of The Property Ombudsman scheme under Membership Number D14595
If you have any questions about the website or the use of your data, please contact us via [email protected]
As a user you have the following rights:
If you wish to make a request for access to your personal information under the Data Protection Act 1998 (data subject access request), please submit your request in writing to Stephanie Whittam at Dragonfly Lettings Limited, Unit 4 Dragonfly Lane, Cringleford, Norfolk, NR4 7FF or email [email protected] and we shall acknowledge your request and confirm what we will need from you in order to carry out your request.
When you enquire or register for services provided by us, you will provide us with certain personal information such as name, address and contact details. This information may be provided by telephone, by electronic communications, online through our website or via direct contact with our employees. This information will be stored on our computer systems (Jupix), cloud-based server and in our manual records.
We will only store your data in the UK.
The information that you provide will allow us to process your registration, confirm your identity and communicate with you regarding relevant services to suit your needs. The relevant information is then used by us, our affiliated agencies and carefully selected third parties to communicate with you on any matter relating to your relationship with The Company in general. Your information may also be transferred or forwarded to our affiliated agencies or carefully selected third parties for administration, marketing or information gathering and similar purposes.
Any calls that you make to our teams may be recorded for business management, training and security purposes.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.
We may use the information you give us in the following ways:
We may use the information we collect about you in the following ways:
We will delete your personal information once your request has been met or the service has been provided, except where:
You have the right to withdraw your consent to us using your data and to request that we delete it.
In order to comply with Money Laundering Regulations 2017, we will request personal information and documentation from both vendors and purchasers to confirm identity and address. In the case of a purchase, we will request evidence of funding and the source of any funds being used. We will also use some of your personal data to carry out electronic identity verification.
The data collected for the purposes of Money Laundering Regulations 2017 will be processed for the purposes of preventing money laundering and terrorist financing and will not be used for any other purpose without your express consent.
Customers using our recommended third-party services should note the data that you provide may also be shared with the third-party and used for the purpose of facilitating the transaction. If you are using the services provided by one of our recommended third-party referral services we may pass your details to them for the purposes of general administration and preventing money laundering and terrorist financing.
Some of the services provided by us may be supplied by third parties and therefore we will pass on the information required to the relevant party, in order to fulfil your needs. So that we are able to monitor supplier performance and customer satisfaction, these third parties will pass certain information such as fulfilment and complaints data back to us. Your information will be handled in accordance with the relevant data protection legislation at all times.
We will use your contact details to keep you informed about suitable products and services provided by Dragonfly Lettings Limited, its affiliated agencies and carefully selected third parties. This may involve sharing some or all of your information with carefully selected third parties.
Where information is to be shared with carefully selected third parties, we will endeavour to provide you with a further opportunity to opt out of receiving details of individual products and services at the relevant time.
If you would prefer not to receive information from Dragonfly Lettings Limited, its affiliated agencies or carefully selected third parties you can opt out by contacting any of our branches.
From time to time we may provide your information to third parties, such as Feefo, for review purposes so that we can monitor and improve the services we provide. We, our agents, our affiliated agents and carefully selected third parties may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.
The information that we collect is stored on a secure database or cloud-based server with restricted access or in secure locations with restricted physical access. We follow strict procedures in line with the requirements of the General Data Protection Regulations to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information. We also use a number of security measures to prevent electronic access. The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
Your information will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.
We will retain your information for a reasonable period or for as long as is required by law.
The Internet is not a secure medium and as such you acknowledge and agree that Dragonfly Lettings Limited shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data. When communicating with us you should ensure that you take all reasonable precautions to protect any sensitive personal data.
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
On occasion we carry out surveys or other promotional activities which may be for our own benefit or for more general interest. Participation in any survey is entirely optional.
We would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us, our affiliated agencies and our carefully selected third parties. If you would prefer not to receive this information you can update your communication preferences at any time by either sending an e-mail to one of our branches or by writing to us at our registered address.
If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please update us as soon as possible to avoid personal information being sent to incorrect locations. Likewise, if you experience any issues please contact us immediately.
BY SUBMITTING YOUR INFORMATION, YOU GIVE YOUR UNCONDITIONAL CONSENT TO THE USE OF THAT INFORMATION AS SET OUT IN THIS POLICY.
In providing information about individuals other than yourself, you confirm that you have obtained express consent for use of such information.
If you have any cause for complaint about our use of your personal data, please contact one of our branches. We will address your concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.