What Are Cookies?

1. Cookies are small files placed on your computer or device by our site when you visit certain parts of it and/or when you use certain features of our site. They are created when you open our website.
2. Our website sends information to the browser you use, which then creates a text file.
3. These cookies are then stored as small files on your device for various periods of time.
4. Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by remembering settings, so you don't have to re-enter them every time you visit.
5. They help us measure use of the website so that we can see where we can improve.
6. You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality we then can offer to you.
7. To learn more about cookies and how to manage or remove them, please visit aboutcookies.org

Information About Us

1. Our site is owned and operated by us.
2. Our VAT number is 261 5335 19.
3. Contact Stephanie Whittam if you have any queries on any data protection issue, either by email to [email protected], or by post at Dragonfly Lettings, Unit 4 Dragonfly Lane, Cringleford, Norfolk, NR4 7FF
4. We are a member of The Property Ombudsman scheme under Membership Number D14595. We are also registered with the Information Commissioner’s Office under Registration Number ZA256914 and registered with HMRC for Anti Money Laundering under Registration Number XVML00000102142.

Our Cookie Policy And Usage

1. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
2. As with many websites, we use cookies to make using our website as simple and convenient as possible to use.
3. Please read this cookie policy carefully and ensure that you understand it.
4. Your acceptance of our cookie policy is deemed to occur if you continue using our site.
5. If you do not agree to our cookie policy, please stop using our site immediately.

How Does Our Site Use Cookies?

Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies
It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

Functionality Cookies
Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

Targeting Cookies
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests.

Third Party Cookies
Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).

Persistent Cookies
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

Session Cookies
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

The following third-party Cookies may be placed on your computer or device:

1. Our site uses analytics services provided by Google.
2. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it.
3. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.
4. The analytics service(s) used by our website use(s) analytics cookies to gather the required information.

The analytics service(s) we use are:

Consent And Control

1. Before cookies are placed on your computer or device, you will be asked for your consent to set those cookies. By giving your consent you are enabling us to provide the best possible experience and service to you. You may refuse consent unless those cookies are strictly necessary; however certain features of our website may not function fully, or as intended.
2. In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.
3. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.
4. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
5. The links below provide instructions on how to control cookies in all mainstream browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-gb
• Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
• Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (There are no specific instructions at this time, but Microsoft support will be able to assist)
• Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
• Safari (iOS): https://support.apple.com/en-gb/HT201265
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
• Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes To This Cookie Policy

1. We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made.  You are therefore advised to check this page from time to time.
2. In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

1. If you would like to know more about how we use cookies, please contact us. Contact information is noted above.
2. More information about privacy, data protection and our terms and conditions can be found on other pages of our website.

Privacy Policy

This Privacy Policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy. Please read it carefully and ensure that you understand it.

By visiting www.dragonflylettings.com you are accepting and consenting to the practices described in this policy.

In this Privacy Policy references to the Company shall mean Dragonfly Lettings Limited and those agencies affiliated.

In this Privacy Policy, the expressions "we", "us" or "our" means Dragonfly Lettings Limited and those agencies affiliated.

Dragonfly Lettings Limited is affiliated with three other agencies; hammondlee Limited, Stratfords of Eaton Limited and House Revolution Limited. By enquiring or registering with Dragonfly Lettings Limited, you consent to your personal information being used appropriately by Dragonfly Lettings Limited and its affiliated agencies.

We are committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the General Data Protection Regulations. For further details please visit the Information Commissioner’s Office website at www.ico.org.uk.

We use the principal of “legitimate interest” as the basis for collecting and processing personal data for client servicing and marketing purposes. We believe that fair and transparent treatment of your data is essential. Our aim is to therefore maintain your data as accurately as possible and to collect data for a specified, explicit and legitimate reason. The data should be limited to what is necessary for us to provide you with property-related information or undertake business transactions for you.

Dragonfly Lettings Limited is registered with the Information Commissioner’s Office under Registration Number ZA256914.

Company Information

Dragonfly Lettings Limited

VAT number 261 5335 19

Dragonfly Lettings Limited is a member of The Property Ombudsman scheme under Membership Number D14595

If you have any questions about the website or the use of your data, please contact us via [email protected]

User Rights

As a user you have the following rights:

1. A right to be informed about our collection and use of personal information;
2. A right of access to the personal information we hold about you;
3. A right to rectification if any personal information we hold about you is inaccurate or incomplete;
4. A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
5. A right to restrict or prevent the processing of your personal information;
6. A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
7. A right to object to the use of your data for particular purposes.

If you wish to make a request for access to your personal information under the Data Protection Act 1998 (data subject access request), please submit your request in writing to Stephanie Whittam at Dragonfly Lettings Limited, Unit 4 Dragonfly Lane, Cringleford, Norfolk, NR4 7FF or email [email protected] and we shall acknowledge your request and confirm what we will need from you in order to carry out your request.

How We Store Your Data

When you enquire or register for services provided by us, you will provide us with certain personal information such as name, address and contact details. This information may be provided by telephone, by electronic communications, online through our website or via direct contact with our employees. This information will be stored on our computer systems (Jupix), cloud-based server and in our manual records.

We will only store your data in the UK.

The Information We Collect

The information that you provide will allow us to process your registration, confirm your identity and communicate with you regarding relevant services to suit your needs. The relevant information is then used by us, our affiliated agencies and carefully selected third parties to communicate with you on any matter relating to your relationship with The Company in general. Your information may also be transferred or forwarded to our affiliated agencies or carefully selected third parties for administration, marketing or information gathering and similar purposes.

Any calls that you make to our teams may be recorded for business management, training and security purposes.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.

We may place cookies on your computer or device. For further information on the cookies we use and the purposes for which we use them see our cookie policy.

How We Process Your Data

We may use the information you give us in the following ways:

1. to carry out contractual obligations which exist between you and us and to provide you with the information and services that you request from us;
2. to notify owners of properties, you tell us you are interested in, of your interest;
3. to store your search criteria and property preferences so that we may contact you with details of properties which may be of interest to you;
4. to provide details of your property to interested parties if you ask us to provide property marketing services (which we will display in our offices, in marketing emails, on portals and on information sheets we produce to market your property). On occasion, where it is in your best interest, we may provide limited information regarding your property to carefully selected potential buyers in order to gain interest in your property for marketing purposes;
5. to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
6. to provide you with information about services we feel may interest you;
7. to ensure that content from our site is presented in the most effective manner for you and for your computer;
8. we may make mention of your property (but not your full name or identity) in general agent marketing following the sale of your property.

We may use the information we collect about you in the following ways:

1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
3. to allow you to participate in interactive features of our service, when you choose to do so;
4. as part of our efforts to keep our site safe and secure;
5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
6. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We will delete your personal information once your request has been met or the service has been provided, except where:

1. You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
2. You become a client or a buyer of a property;
3. You require us to retain it for longer;
4. We are required to retain it for longer for other legal reasons.

You have the right to withdraw your consent to us using your data and to request that we delete it.

Money Laundering Regulations 2017

In order to comply with Money Laundering Regulations 2017, we will request personal information and documentation from both vendors and purchasers to confirm identity and address. In the case of a purchase, we will request evidence of funding and the source of any funds being used.  We will also use some of your personal data to carry out electronic identity verification.

The data collected for the purposes of Money Laundering Regulations 2017 will be processed for the purposes of preventing money laundering and terrorist financing and will not be used for any other purpose without your express consent.

Third Party Services

Customers using our recommended third-party services should note the data that you provide may also be shared with the third-party and used for the purpose of facilitating the transaction.  If you are using the services provided by one of our recommended third-party referral services we may pass your details to them for the purposes of general administration and preventing money laundering and terrorist financing.

We may, during the course of your relationship with us, request additional information relevant to the provision of specific services; this could include details such as previous property ownership and financial details for mortgage purposes. This information may be shared with third parties where they are involved in the delivery of products or services. In such instances all information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third-party privacy policy.

Some of the services provided by us may be supplied by third parties and therefore we will pass on the information required to the relevant party, in order to fulfil your needs. So that we are able to monitor supplier performance and customer satisfaction, these third parties will pass certain information such as fulfilment and complaints data back to us. Your information will be handled in accordance with the relevant data protection legislation at all times.

We will use your contact details to keep you informed about suitable products and services provided by Dragonfly Lettings Limited, its affiliated agencies and carefully selected third parties. This may involve sharing some or all of your information with carefully selected third parties.

Where information is to be shared with carefully selected third parties, we will endeavour to provide you with a further opportunity to opt out of receiving details of individual products and services at the relevant time.

If you would prefer not to receive information from Dragonfly Lettings Limited, its affiliated agencies or carefully selected third parties you can opt out by contacting any of our branches.

From time to time we may provide your information to third parties, such as Feefo, for review purposes so that we can monitor and improve the services we provide. We, our agents, our affiliated agents and carefully selected third parties may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.

How We Keep Your Information Safe

The information that we collect is stored on a secure database or cloud-based server with restricted access or in secure locations with restricted physical access. We follow strict procedures in line with the requirements of the General Data Protection Regulations to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information. We also use a number of security measures to prevent electronic access. The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.

Your information will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.

We will retain your information for a reasonable period or for as long as is required by law.

The Internet is not a secure medium and as such you acknowledge and agree that Dragonfly Lettings Limited shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data. When communicating with us you should ensure that you take all reasonable precautions to protect any sensitive personal data.

Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

On occasion we carry out surveys or other promotional activities which may be for our own benefit or for more general interest. Participation in any survey is entirely optional.

We would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us, our affiliated agencies and our carefully selected third parties. If you would prefer not to receive this information you can update your communication preferences at any time by either sending an e-mail to one of our branches or by writing to us at our registered address.

If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please update us as soon as possible to avoid personal information being sent to incorrect locations. Likewise, if you experience any issues please contact us immediately.

Your Consent

BY SUBMITTING YOUR INFORMATION, YOU GIVE YOUR UNCONDITIONAL CONSENT TO THE USE OF THAT INFORMATION AS SET OUT IN THIS POLICY.

If we change our Privacy Policy we will post the changes on this page. Continued use of our services will signify that you agree to any such changes.

In providing information about individuals other than yourself, you confirm that you have obtained express consent for use of such information.

Contacting Us

We welcome your comments and feedback regarding the Site and our Privacy Policy. If you would like to get in touch with any suggestions or enquiries, please send an email to one of our branches. Contact details can be found on our website.

If you have any cause for complaint about our use of your personal data, please contact one of our branches. We will address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.